# Rental terms Travelcaravan OÜ motorhome rental terms covering booking, payments, insurance, vehicle use and return. Last updated: 07.07.2026 Version: 1.0 Please read the terms before confirming a booking. The written vehicle confirmation states the price, excess, minimum rental duration and other vehicle-specific terms. No term limits mandatory consumer rights. An unclear consumer term is interpreted in accordance with applicable law. ## 1. Parties and application Who the lessor is, who the terms apply to and when a binding agreement is formed. The lessor is Travelcaravan OÜ, registry code 16267981. These terms govern booking, handover, use and return of a motorhome. Submitting the website form is a request. A binding rental agreement is formed once Travelcaravan confirms the vehicle, price and terms in writing and the customer fulfils the payment condition stated in that confirmation. Note: A vehicle-specific confirmation or signed agreement may contain additional details. They do not reduce mandatory consumer rights. ## 2. Booking and confirmation A booking is confirmed in writing after availability and price have been checked. The request must include correct contact details, the preferred vehicle, period and number of travellers. Travelcaravan checks availability and sends a durable written confirmation, normally by email, with the total price, payment schedule, deposit and material restrictions. If the requested vehicle or period is unavailable, an alternative may be offered. It becomes binding only after the customer clearly accepts it. ## 3. Withdrawal from a distance contract The 14-day withdrawal right may be excluded where a motor vehicle is booked for a specific date or period. Where the agreement provides for use of a motor vehicle on a specific date or during a specific period, the ordinary 14-day withdrawal right may not apply under the exception in § 53(4) of the Estonian Law of Obligations Act. The booking may still be cancelled or amended under the procedure disclosed in the written confirmation and these terms. ## 4. Rental price, booking payment and payments The total price and all mandatory charges are disclosed before a binding booking. The rental price is calculated from the vehicle, dates, duration and selected extras. Taxes and all known mandatory charges are disclosed before confirmation. A €300 booking payment may be required. It forms part of the total rental price. Pay only to the bank account stated in an official Travelcaravan confirmation or invoice. The due date for the balance and deposit is shown in the confirmation. Any final settlement for additional costs takes place after return and inspection. ## 5. Cancellation and date changes The financial effect of cancellation must be proportionate and clear before payment. Cancellation or amendment must be submitted in writing. The refund depends on timing, reasonable costs already incurred and whether the vehicle can be re-rented for the same period. Travelcaravan will not automatically retain an amount exceeding agreed and legally justified costs or loss. The specific cancellation schedule is shown before the booking becomes binding. If Travelcaravan cannot provide the confirmed vehicle for a reason within its responsibility, it will offer an equivalent alternative where possible or refund the payment for the service not provided. ## 6. Renter and driver requirements The driver must be at least 21 and have held a category B licence for at least two years. - The driver is at least 21 years old. - A valid category B licence has been held for at least two years. - A valid driving licence and passport or ID card are presented at handover. - Only drivers named in the agreement or written confirmation may drive. - A person acting for a company must evidence authority where required. Travelcaravan may reasonably refuse handover if documents are missing, information is false or the driver does not meet the agreed requirements. ## 7. Rental period and minimum duration Most vehicles have a 3-day minimum; Mobilvetta KEA I 86 has a 7-day minimum. The rental begins and ends on the date and time stated in the confirmation. Most vehicles have a minimum of 3 days. Mobilvetta KEA I 86 has a minimum of 7 days. A longer minimum may apply in high season or special periods, but it is displayed before confirmation. Notify Travelcaravan of a delay as soon as possible. A delay over 2 hours may incur one rental day, and over 3 hours up to two rental days, where this was clearly disclosed before the agreement. ## 8. Permitted territory and use Written permission is required before travelling outside the European Union. The vehicle may be used in the European Union and any other countries listed in the confirmation. Travel outside the EU requires written approval at least 14 days in advance. - Use is limited to ordinary lawful road travel. - Racing, off-road use, sub-rental, paid passenger transport and other unauthorised use are prohibited. - Ferries, road tolls, environmental zones and local restrictions are the renter’s responsibility. ## 9. Mileage, road charges and third-party claims The price includes 300 km per rental day; excess mileage is €0.35/km. The price includes up to 300 km for each rental day unless stated otherwise. Excess mileage costs €0.35 per kilometre. The renter is responsible for traffic, parking, toll, late-payment, towing and other vehicle-use claims arising during the rental, even if received later. ## 10. Security deposit The standard security deposit is €500 and is returned after inspection. The standard security deposit is €500. The exact amount and payment method are stated in the confirmation. It is returned within a reasonable time after inspection, less only documented claims arising from the contract or law. If a loss cannot immediately be quantified, the customer is informed of the reason and next steps. ## 11. Insurance and excess Motor liability and comprehensive insurance are included, subject to excesses and exclusions. The price includes compulsory motor liability insurance and the vehicle’s comprehensive insurance. Exact scope, territory and exclusions follow the policy and rental agreement. Unless the vehicle confirmation states otherwise, the collision excess is €400 and the theft excess is 10% of the vehicle value. Tyres and rims may be excluded from comprehensive cover. Note: “Full insurance” does not mean zero excess or no exclusions. Review the excesses and exclusions before confirming. ## 12. Vehicle handover The vehicle is handed over checked, clean and with the agreed fuel level. At handover the vehicle is inspected with the renter, its use and equipment are explained, and visible damage is recorded in a handover report and, where appropriate, photographs. Report any overlooked damage or missing equipment before departure. The vehicle is normally supplied with a full fuel tank, clean and technically checked. ## 13. Return, cleanliness and fuel The interior and toilet cassette must be returned as agreed; exterior washing is normally not required. - Return the interior reasonably clean and free of personal belongings. - The toilet cassette must be emptied and cleaned. - Exterior washing is normally not required unless the vehicle is exceptionally dirty. - Return the vehicle with the same fuel level as at handover. An unusually extensive interior clean may incur €60 and an uncleared toilet cassette €55. Missing fuel is charged at cost together with any reasonable refuelling service fee disclosed before the agreement. New damage beyond fair wear and tear is recorded and charged on the basis of documented repair or restoration costs. ## 14. Smoking, pets and other restrictions Smoking and carrying pets without written permission are prohibited. Smoking is prohibited. Pets are allowed only with prior written approval. The renter reimburses actual cleaning, deodorising, repair and lost-rental costs. Any agreed contractual penalty of up to €500 must be proportionate to the breach. ## 15. Breakdown, accident and damage Report an incident immediately and follow Travelcaravan and insurer instructions. - Stop safely and prevent further damage. - Contact Travelcaravan immediately. - Notify the police where required for an accident, theft or other incident and retain written evidence. - Do not admit liability or settle with a third party without approval. - Keep the keys, registration document, photographs and relevant receipts. If the vehicle cannot be used because of a technical failure attributable to Travelcaravan, a price reduction or other remedy is assessed under the law and circumstances. Liability is not excluded where the law does not permit exclusion. ## 16. Tracking device and vehicle security The vehicle may use GPS and remote immobilisation for security and theft prevention. The vehicle may contain GPS tracking and a remotely controlled immobiliser. These may be used for security, theft prevention, emergency support and investigating a material breach. Purposes, legal basis, access and retention are described in the privacy notice. Data is not used for unjustified continuous monitoring. Links: - Privaatsustingimused: https://travelcaravan.ee/en/privacy ## 17. Complaints and dispute resolution Written complaints are answered within 15 days; unresolved consumer disputes may be referred to the committee. Send complaints to travel.caravan@mail.ee with a description, requested solution and relevant evidence. Travelcaravan replies to a consumer’s written complaint within 15 days. If no agreement is reached, a consumer may apply to the Consumer Disputes Committee at TTJA or to a court. Committee proceedings are free of charge. Links: - Tarbijavaidluste komisjon: https://ttja.ee/tarbijavaidluste-komisjon - Avalduse esitamine: https://ttja.ee/avalduse-esitamine ## 18. Applicable law and version Estonian law applies and the booking is generally governed by the version in force when confirmed. Estonian law applies, without depriving a consumer of mandatory protection under the law of their country of residence where applicable. The version in force when the booking was confirmed generally applies. Later changes do not apply retrospectively unless agreed or required by law.