Rental terms

The lessor is Travelcaravan OÜ, registry code 16267981. These terms govern booking, handover, use and return of a motorhome.

Submitting the website form is a request. A binding rental agreement is formed once Travelcaravan confirms the vehicle, price and terms in writing and the customer fulfils the payment condition stated in that confirmation.

The request must include correct contact details, the preferred vehicle, period and number of travellers. Travelcaravan checks availability and sends a durable written confirmation, normally by email, with the total price, payment schedule, deposit and material restrictions.

If the requested vehicle or period is unavailable, an alternative may be offered. It becomes binding only after the customer clearly accepts it.

Where the agreement provides for use of a motor vehicle on a specific date or during a specific period, the ordinary 14-day withdrawal right may not apply under the exception in § 53(4) of the Estonian Law of Obligations Act.

The booking may still be cancelled or amended under the procedure disclosed in the written confirmation and these terms.

The rental price is calculated from the vehicle, dates, duration and selected extras. Taxes and all known mandatory charges are disclosed before confirmation.

A €300 booking payment may be required. It forms part of the total rental price. Pay only to the bank account stated in an official Travelcaravan confirmation or invoice.

The due date for the balance and deposit is shown in the confirmation. Any final settlement for additional costs takes place after return and inspection.

Cancellation or amendment must be submitted in writing. The refund depends on timing, reasonable costs already incurred and whether the vehicle can be re-rented for the same period.

Travelcaravan will not automatically retain an amount exceeding agreed and legally justified costs or loss. The specific cancellation schedule is shown before the booking becomes binding.

If Travelcaravan cannot provide the confirmed vehicle for a reason within its responsibility, it will offer an equivalent alternative where possible or refund the payment for the service not provided.

• The driver is at least 21 years old.
• A valid category B licence has been held for at least two years.
• A valid driving licence and passport or ID card are presented at handover.
• Only drivers named in the agreement or written confirmation may drive.
• A person acting for a company must evidence authority where required.

Travelcaravan may reasonably refuse handover if documents are missing, information is false or the driver does not meet the agreed requirements.

The rental begins and ends on the date and time stated in the confirmation. Most vehicles have a minimum of 3 days. Mobilvetta KEA I 86 has a minimum of 7 days.

A longer minimum may apply in high season or special periods, but it is displayed before confirmation.

Notify Travelcaravan of a delay as soon as possible. A delay over 2 hours may incur one rental day, and over 3 hours up to two rental days, where this was clearly disclosed before the agreement.

The vehicle may be used in the European Union and any other countries listed in the confirmation. Travel outside the EU requires written approval at least 14 days in advance.

• Use is limited to ordinary lawful road travel.
• Racing, off-road use, sub-rental, paid passenger transport and other unauthorised use are prohibited.
• Ferries, road tolls, environmental zones and local restrictions are the renter’s responsibility.

The price includes up to 300 km for each rental day unless stated otherwise. Excess mileage costs €0.35 per kilometre.

The renter is responsible for traffic, parking, toll, late-payment, towing and other vehicle-use claims arising during the rental, even if received later.

The standard security deposit is €500. The exact amount and payment method are stated in the confirmation.

It is returned within a reasonable time after inspection, less only documented claims arising from the contract or law. If a loss cannot immediately be quantified, the customer is informed of the reason and next steps.

The price includes compulsory motor liability insurance and the vehicle’s comprehensive insurance. Exact scope, territory and exclusions follow the policy and rental agreement.

Unless the vehicle confirmation states otherwise, the collision excess is €400 and the theft excess is 10% of the vehicle value. Tyres and rims may be excluded from comprehensive cover.

At handover the vehicle is inspected with the renter, its use and equipment are explained, and visible damage is recorded in a handover report and, where appropriate, photographs.

Report any overlooked damage or missing equipment before departure. The vehicle is normally supplied with a full fuel tank, clean and technically checked.

• Return the interior reasonably clean and free of personal belongings.
• The toilet cassette must be emptied and cleaned.
• Exterior washing is normally not required unless the vehicle is exceptionally dirty.
• Return the vehicle with the same fuel level as at handover.

An unusually extensive interior clean may incur €60 and an uncleared toilet cassette €55. Missing fuel is charged at cost together with any reasonable refuelling service fee disclosed before the agreement.

New damage beyond fair wear and tear is recorded and charged on the basis of documented repair or restoration costs.

Smoking is prohibited. Pets are allowed only with prior written approval.

The renter reimburses actual cleaning, deodorising, repair and lost-rental costs. Any agreed contractual penalty of up to €500 must be proportionate to the breach.

• Stop safely and prevent further damage.
• Contact Travelcaravan immediately.
• Notify the police where required for an accident, theft or other incident and retain written evidence.
• Do not admit liability or settle with a third party without approval.
• Keep the keys, registration document, photographs and relevant receipts.

If the vehicle cannot be used because of a technical failure attributable to Travelcaravan, a price reduction or other remedy is assessed under the law and circumstances. Liability is not excluded where the law does not permit exclusion.

The vehicle may contain GPS tracking and a remotely controlled immobiliser. These may be used for security, theft prevention, emergency support and investigating a material breach.

Purposes, legal basis, access and retention are described in the privacy notice. Data is not used for unjustified continuous monitoring.

Send complaints to [email protected] with a description, requested solution and relevant evidence. Travelcaravan replies to a consumer’s written complaint within 15 days.

If no agreement is reached, a consumer may apply to the Consumer Disputes Committee at TTJA or to a court. Committee proceedings are free of charge.

Estonian law applies, without depriving a consumer of mandatory protection under the law of their country of residence where applicable.

The version in force when the booking was confirmed generally applies. Later changes do not apply retrospectively unless agreed or required by law.